Dispatch Times

We aim to dispatch your order within 3 working days. 99% of the orders are shipped the next working day.

Europe / Middle East

Samy Store offers EXPRESS shipping to all of Europe/Middle East

All orders to North America are shipped via DHL EXPRESS on a tracked service. Delivery time frames vary from country to country. Delivery time is 10-12 days max for Europe countries. 

If you would like a shipping quote please proceed to checkout with your desired items.

Once you made an order you will receive a mail that will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; ‘Shipping notification’ this notification will list all of your items and a ‘Track your order’ link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the shipping company, please allow 24 hours for this to update.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate.
If you miss your delivery you will receive a calling card from the shipping company which will give instructions on what to do next. 

 

RETURNS & EXCHANGES 

We’re sure you’ll be happy with your Samy Store purchase but we all change our minds, if you do please read through the information below. As always our customer experience team is only an email away! So any questions you have please email: info@samystore.net

30-Day Return Policy For international & 14 days For local 

If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in an original resalable condition.

Please ensure all returned items are well packed, so as not to be damaged in transit.

We strongly encourage our customers to send returns by a tracked and insured service as SamyStore will not take responsibility for items damaged or lost in the return transit.

If an item/order is returned to SamyStore outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs.

If your return does not meet this criterion this policy will not apply.

Returns Address

 Please contact to get a return address.

 Customs and Duties

If customs or import duties are charged, Samy Store covers all additional fees for the customer. 

Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out the current charges before you order.

The customer must take full liability for any parcels returned to Samy Store due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card, or requested exchange due

Missed Parcels

Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to SamyStore, and we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address where they can guarantee someone is there to receive the item (home or place of work) as they will need to be signed for.

Undelivered Items

Once your parcel leaves our warehouse it is the responsibility of the carrier to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via info@samystore.net

For all European and International orders, if your parcel is undelivered outside of the ETA time please contact info@samystore.net
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund.SamyStore will always do its best to locate and update you on our delivery if needed.